Date of last update: 17th January 2024

This privacy statement discloses the privacy practices for Inhealthcare. It applies solely to this website and Inhealthcare’s digital health platform; links within this site to other websites are not covered by this privacy statement. We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

INFORMATION COLLECTION AND USE

The system will record your email address and other information if volunteered to us by you through certain sections of the site, such as commenting on a news item or downloading a brochure. We may collect, store and use the following kinds of personal information:

(a)      information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)      information that you provide to us when registering with our website including your email address, name, company and telephone number);

(c)      information that you provide to us for the purpose of brochure downloads, subscribing to our email notifications and/or newsletters (including your name, telephone number, company and email address);

(d)     any other personal information that you choose to send to us

USING PERSONAL INFORMATION

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:

(a)      personalise our website for you;

(b)      supply to you services purchased through our website;

(c)      send statements, invoices and payment reminders to you, and collect payments from you;

(d)      send you non-marketing commercial communications;

(e)      send you email notifications that you have specifically requested;

(f)       send you our email newsletter  (you can inform us at any time if you no longer want to receive our newsletter);

(g)      send you marketing communications relating to our business which we think may be of interest to you, by post, email or by phone. (You can inform us at any time if you not want to receive our communications);

(h)      deal with enquiries and complaints made by or about you relating to our website;

(i)     keep our website secure and prevent fraud;

(j)      verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service)

THIRD PARTY WEBSITES

This website may also contain links to third party websites and partner sites. We do not control, and are not responsible for, the collation of any personal information by third parties whose privacy policy may differ from ours.

COOKIES

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

In general, we use cookies and our records of the pages customers have visited to gather information about all of our customers collectively. We only use such data in the aggregate. This information helps us determine what is most beneficial for our customers, and how we can continually create a better overall experience for our customers and improve our websites in order to tailor them to customer needs.

You can allow, see, block or delete the cookies placed on your device in your browser settings. However, please note that if you do so, you may not be able to use the full functionality of the website. By using the website, you consent to your data being processed by Inhealthcare Limited in the manner and for the purposes set out above.

Cookie Google Analytics
Name _gat

_ga

_gid

_gat_UA-XXXXX-Y
Purpose This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Expires Up to 2 years

 

Cookie Bizible
Name _biz_nA

_biz_pendingA

_biz_sid

_biz_uid
Purpose These cookies are used to collect information about how visitors use our site. Bizible Marketing Analytics is a plug-in that helps companies make decisions by connecting marketing and sales data together.
Expires 1 year

 

Cookie Typeform
Name _ajs_anonymous

_ajs_group_id

_ajs_user_id
Purpose These cookies are used to collect information about how visitors use our site. Typeform is a versatile data collection tool. Bizible Marketing Analytics is a plug-in that helps companies make decisions by connecting marketing and sales data together.
Expires 1 year

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

FORCE24 COOKIES & TRACKING

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

  • F24_autoID
  • F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

  • Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
  • A user of the website completes a form containing email address from either your website or your Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

 

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

INHEALTHCARE PRIVACY POLICY

This Privacy Policy is meant to help you understand:

(a) What data we collect;

(b) Why we collect it; and

(c) What we do with it

References in this Privacy Policy to “we” and “us” are to InTechnology plc (company number 03916586) and its subsidiary Inhealthcare Limited (company number 07966406).

It is important that you take time to read it carefully.  This Privacy Policy sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. By using the My Inhealthcare / Inhealthcare Professional / Inhealthcare Patient Portal / Text Messages / Automated Phone Calls (“the Application”) you are agreeing to its terms.

We are registered with the Information Commissioner’s Office (ICO) in the UK (Registration Number: Z3231188).  When you use the Application, you trust us with some information, this can be personal and also non personal. In legal terms used by the ICO we are described as the “data processor” of the personal data you provide to us.  This is a legal term used to describe the person or organisation which processes personal data under the controller’s instructions. The data controller for the service provided through Inhealthcare is the healthcare provider or research conductor who has contracted with Inhealthcare to provide the service.

Inhealthcare Limited Platforms and Applications will be referred to as ‘Applications,’ ‘Services’ or ‘our Services’ throughout this document.

WHAT INFORMATION DO WE COLLECT AND WHEN DO WE COLLECT IT?

We may collect information from you to help us provide better services to all of our users from understanding what parts of our Application people use to try to make sure we’re showing you content that you’re most likely to find interesting and useful.

There are two types of information we collect Personal and Device. “Personal” information uniquely identifies a user and contains personally identifiable information provided by or obtained from users, such as your name, date of birth, email address, gender, contact number, IP Address, MAC address and Post Code. “Device” information does not, by itself, identify a user of the Application as a specific individual. Device information provides technical data, such as unique device identifiers such as mobile network information, MAC address and browser information that may provide information about your device or your interaction with our services.

(a) We collect information about you when you sign up for the Application. Also when you sign up for or opt in to receiving any specific marketing communications from us or our selected partner

(b) Technical information from and about the devices you use to access the Application and our Services when you log in / are using our Services. We collect the unique identifying codes, device model, device name, operating system / version and details of your web browser. This helps drive the content we deliver to you and can also help with the collection of diagnostic and traffic information.

(c) IP address (this is a number that identifies a specific network device on the internet and is required for your devices to communicate with websites and applications) and location data.

(d) Other forms of direct contact from you to us such as emails and phone calls, this is to help us identify you, fix issues and improve our service.

(e) Information provided by other companies who’ve obtained your permission to share information about you, for example your Health Care Institution.

(f) When using the Application we may track what content you choose to access within the Application and what time you did this. We may also collect information about you if you have consented to other organisations sharing that information with us or with organisations like us.

WE USE INFORMATION HELD ABOUT YOU FOR THE FOLLOWING PURPOSES:

(a) To provide you with our Application, which requires a certain amount of technical information to work properly.

(b) To power our security measures and services so you can safely access our Application and Services. It also lets us do things that should recognise your username and password including enabling you to reset your password should you forget it.

(c) To tell you about any changes to our Services or activities or the Application.

(d) To gather statistics about how you and other people use the Application or our Services. We analyse this data to see if what we do is interesting to people and meets their needs or whether it can be improved and if so, what changes can be made.

(e) To allow us to understand our customer base across all our businesses both online and elsewhere. We merge your details with information from other customers and other users of the Application and our Services.  This is done on an anonymous and aggregated basis.  We can then spot trends and factors and try to match the Application and our Services to future enhancements.

YOUR RIGHTS

You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

You have the right to object to our use of your personal data or ask us to remove, delete or stop using your personal information. You may ask us to restrict the use of your data if the data is not accurate or your personal information is no longer relevant.

If you want to restrict how we use your data or ask us to delete it or restrict how we use it please contact us at gdpr@inhealthcare.co.uk

In order to confirm you are who you say you are we will need to validate your details and if the data we hold is for the purposes of providing health service we are required to confirm with the data controller whether we can stop processing the data.

WHERE WE STORE YOUR PERSONAL DATA

When you use the Application we will store certain information in server logs.  That information will typically be internet protocol (IP) addresses, details of the internet service provider (ISP), clickstream data, browser type and language, viewed and exit pages and data time stamps.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via our Application; any transition is at your own risk.

SECURITY OF YOUR INFORMATION

The information we receive reaches us electronically originating from your device.  Where it is within our control we will put measures in place to ensure that “inflight” data is secure.  However, we use appropriate procedures and technical security measures to safeguard your information across all our computer networks. Unfortunately, the transmission of information via the internet is never completely secure and we cannot guarantee the absolute security of information transmitted to us.

Detailed below are other data processors which could be involved in the delivery of the service:

  • Amazon Web Services (AWS) are a data processor for the data centre hosting services that they provide to Inhealthcare.
  • Messagebird are a potential data processor for any SMS messages sent from the Inhealthcare platform.
  • AQL are a potential data processor for any SMS messages sent from the Inhealthcare platform.
  • Redcentric Plc are a potential data processor for any automated phone calls that are sent from the Inhealthcare Platform. Redcentric Plc is a provider of SIP trunks to the Inhealthcare platform.
  • Firstcom Europe are a potential data processor for any automated phone calls that are sent from the Inhealthcare Platform. Firstcom Europe is a provider of SIP trunks to the Inhealthcare platform.
  • Twilio are a potential data processor for any automated phone calls that are sent from the Inhealthcare Platform. Twilio is a provider of SIP Trunks to the Inhealthcare platform.
  • Amazon Web Services and NHS Mail are data processors for emails send from the Inhealthcare Platform. Reporting emails are sent from NHS Mail and emails to patients and healthcare professionals is via Amazon Web Services by default.
  • WhereBy are a data processor for video conferences conducted via the Inhealthcare platform.
  • NHS England are a data processor for NHS Login authentication conducted via the Inhealthcare platform.

NHS Login

“Please note that if you access our service using your NHS login details, the identity verification services are managed by NHS England. NHS England is the controller for any personal information you provided to NHS England to get an NHS login account and verify your identity, and uses that personal information solely for that single purpose. For this personal information, our role is a “processor” only and we must act under the instructions provided by NHS England (as the “controller”) when verifying your identity. To see NHS England’s Privacy Notice and Terms and Conditions, please click here. This restriction does not apply to the personal information you provide to us separately.”

reCAPTCHA

Inhealthcare uses Google reCAPTCHA to protect its services from bots and other automated attacks.

Google reCAPTCHA services are provided according to the Google Privacy Policy and Terms of Service which can be found by clicking on the links above.

CHILDREN

We understand the importance of taking extra precautions to protect the privacy and safety of children using the internet as such our Services are only available to those aged 18 or above. Accordingly, we do not knowingly collect, use or disclose personal information from children under 18, or equivalent minimum age in the relevant jurisdiction, without verifiable parental consent. If we learn that we have collected the personal information of a child under 18, or equivalent minimum age depending on jurisdiction, without first receiving verifiable parental consent we will take steps to delete the information as soon as possible.

Children under the age of 18 are not permitted to use the application.

DISCLOSING DATA

We never disclose personal data to third parties without the consent of the individual concerned or other reasonable justification.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

It may be necessary − by law, legal process, litigation, and/or requests from governmental authorities within or outside your country of residence – for Inhealthcare Limited to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

UPDATES TO POLICIES

We may need to update this Policy from time to time as our business changes.  We will endeavour to tell you in advance by sending a service message to you if we hold your email address.  Otherwise please look out for the flags on our Application which indicate that we have changed this Policy.  If you continue to use our Services after we have changed our Policy you will be deemed to have accepted the changes.

INTENDED USE OF INHEALTHCARE PLATFORM AND ASSOCIATED APPLICATIONS 

The intended use of the Inhealthcare platform is to store and transmit medical data between patients and healthcare professionals to allow for remote monitoring of patient health and to allow patients to share information with healthcare professionals without the need for face to face consultation. The Inhealthcare platform also allows healthcare professionals to capture information and share it with other colleagues using the Inhealthcare platform and its associated communication channels. The data that is collected by the Inhealthcare platform is shared with other clinical systems without change.

PRIVACY QUESTIONS

If you have any questions or concerns about Inhealthcare’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us gdpr@inhealthcare.co.uk.

All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the Information Commissioner’s Office (ICO) online at www.ico.org.uk.  If you ask us, we will endeavour to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

GETTING IN TOUCH WITH US

You are welcome to get in touch with us to discuss your information at any time.