By Inhealthcare
Case Studies 25 March 2020

City Health Care Partnership partners with Inhealthcare to deliver an automated symptom checker for the daily screening of thousands of citizens for signs of coronavirus before their routine outpatient appointments.

Problem

  • Every weekday, City Health Care Partnership (CHCP) receives around 1,000 citizens at its clinics and typically arranges another 1,000 nurse visits in community settings.
    The onset of coronavirus means these citizens must be screened before they have any contact with healthcare professionals.
  • CHCP did not have the capacity to do this manually so turned to Inhealthcare to develop a digital alternative.

Solution

  • Inhealthcare has developed an automated symptom checker for the daily screening of thousands of people for signs of coronavirus before their routine outpatient appointments.
  • Inhealthcare’s technology connects with the citizen on the morning of the appointment via automated telephone calls or SMS and relays a request to complete a symptom questionnaire.
  • The citizen’s response to the questionnaire is analysed and any warning signs are flagged up for CHCP, allowing healthcare professionals to prepare accordingly or provide the citizens with guidance.
  • The patient record is updated automatically through Inhealthcare’s integration with all major NHS systems.
  • If any citizen does not respond to the request, they are sent reminders and alerts are raised for any citizen not responding.
  • Community nursing teams will soon have access to the citizen’s responses through the Inhealthcare professional smartphone app, providing them with the latest information out in the field and enhancing the information already available through the clinical record.

Bryn Sage, chief executive of Inhealthcare, said: “As a digital health company, we will do everything we can to protect our brave NHS staff as they carry on with their vital jobs of providing care to people in the community.
“We have been inspired by the collective efforts by everyone involved in setting up this new NHS service so quickly during a time of crisis.
“It is a simple and scalable solution to a difficult challenge faced by CHCP in common with all healthcare providers and will ease pressure on the NHS at a time when every single resource is needed in the battle against coronavirus.
“We are ready and willing to share our learning with other NHS providers as they look to launch similar services.”

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