Automated flu vaccination service An automated booking service for the flu vaccination

The flu vaccination service is an automated booking system for citizens highlighted as being at high risk of flu.

The service contacts citizens via SMS, an automated phone call or online and books them into a clinic on a preferred date and time.

The list of citizens is pulled from the patient record and once the vaccination is completed, the GP record is updated.

The service was designed as part of the NHS England Healthy New Towns project, a new initiative to rethink how health and social care services can be delivered on 10 housing estates across the country.

Watch our video on our digital immunisation services
Benefits of the digital flu vaccination service
Increases attendances to the flu clinic
The automated service reduces administration
Simple to use for patients of all ages
Early visibility of patients attending clinic

I received a text to say when I could get a flu jab done. It’s a good service. I have a long-term condition and do not want to get flu as well.

Sylvia Porter-Merry, a retiree of Darlington
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